Terms & Conditions

These are the terms and conditions of service between: OWSLEY-BROWN FOOD CO, hereafter referred to as "the Company" and the "Client" defined as: any person/s, company/s or organization/s for which "the Company" undertakes to do/are doing any work. "Work" is defined as any catering/management/staffing/resourcing, done by "the Company" for the "Client" in any given circumstances.

Estimates

All estimates are provided free of charge, with the exception of those quotations requiring significant outlay on our part, (for instance meetings or site visits outside Norfolk) where a nominal charge may be requested to cover our costs. Estimates can be given in writing by Fax, Email or Post. We try to ensure the estimates are as accurate as possible based on the information supplied at the time, however details often change and "the Company" reserves the right to correct any mistakes on the Estimate or Quote in writing as soon as it comes to our attention. An estimate is valid for 3 months from the date of issue. All estimates or quotes are subject to these "terms and conditions" unless otherwise agreed in writing.

Tastings

The Company does offer free first tastings in our kitchen, for events estimated over £2000 total. If a second tasting is required, then charges may be incurred. If it is requested to hold the tasting at the Client’s chosen venue, then delivery charges will be incurred.

Payment terms

1. A confirmation non-refundable deposit of 10% of the total estimated bill is required to hold the date.
2. A pre-event invoice will be issued 2-3 weeks before the event that will contain 80% of the estimated final bill. Full payment of this invoice must be cleared 7 working days prior to the event.
3. Staff will need to be paid cash on the day of the event.
4. The final settlement invoice including the final 10% and all other costs i.e actual staff hours, taxi fares, drinks consumption and returns, equipment breakages or any other costs incurred that differ from the estimate. Final payment should be received within 14 days of the event.

Late payment will be subject to a £60 administration charge and interest of 3% over base rate. If after 60 days full payment has not been received, civil court action will be taken, and all cost reserved against the Client.

Cancellations are to be made in writing 7 days or more prior to the job commencing for events under £2000.00, and 10 days or more for events over £2000.00, otherwise payment for the full amount estimated is due. This can be received by Fax, email, or Post, but must be backed up verbally between the Client and the Company.

If the Company is prevented from performing its obligations in respect of any booking, for any cause outside of its control, it shall be entitled to cancel any such booking without liability, but if so requested, will use reasonable endeavours to transfer the booking to another day.

Final numbers attending functions, and menu confirmation (including dietary requirements) should be notified to the Company at least 5 working days prior to the commencement of the function. If there is a drop in numbers later than 7 working days prior to the function, then no reduction in costs can be expected. If catering requirements increase, less than 3 working days prior to a function, then every effort will be made to accommodate this, however additional costs may be incurred.

All staff attending a function must be paid for a minimum of four hours work. If they are required to stay later than 11pm, the client may be responsible for paying their taxi fare home. Wherever possible, the Company shall book staff who live close together and can therefore share the taxi ride.

For longer events, over 6 hours, the Client is responsible for the food costs to feed the waiting staff, band and dj, photographer and event/ venue manager.

Client Responsibilities

“The Client” is responsible for providing the following :-
a) heating, power and water, unless agreed prior to the event, and a charge will be incurred.
b) waste disposal, unless agreed prior to an event, and disposal charges will be incurred.
c) first aid and fire fighting equipment.
d) a clean safe environment for our staff and your guests.
e) Any losses or breakages of hired items will be charged to the client

Allergies and dietary requirements

We will endeavour to provide alternative menus for any dietary requirements notified within 3 days of an event. Any costs involved for outsourcing catering to specialist companies (eg Kosher, wheat free) will be chargeable. If we are notified of any allergies, we will ensure that these ingredients are not used in the food provided, however we cannot guarantee any dishes free from trace elements due to the nature of the kitchens.

Food Safety

The Company follows strict health and safety guidelines. Chilled food can only be left out of refrigeration for a maximum of 4 hours. After this time the food will be deemed unsafe and consequently disposed of. Hot food on a buffet can only be kept out (below 75 degrees) for a maximum of 2 hours and will then be deemed unsafe and disposed of. The company cannot therefore allow food to be left at a venue to the Client’s disposal.

The correspondence between the Company and the Client shall be taken as confirmation of the Client’s agreement with and acceptance of the foregoing terms and conditions. An exchange of letters /emails constitutes a Contract.

We accept no responsibility or liability whatsoever for any direct, special or consequential loss or other damages howsoever caused or any liability arising from the provision of our Services except in the case of personal injury or death caused solely by our negligence.

In the event we are found liable, our liability shall be limited to the price which has been invoiced in respect of that particular Event.

Signed (client)…………………………………… Date ………………….……….

Signed (Owsley-Brown Food Co)…………………………………… Date ………………….……….