Terms & Conditions

These are the terms and conditions of service between: OWSLEY-BROWN CATERING CO, hereafter referred to as "the Company" and the "Client" defined as: any person/s, company/s or organization/s for which "the Company" undertakes to do/are doing any work. "Work" is defined as any catering/management/staffing/resourcing, done by "the Company" for the "Client" in any given circumstances.

Estimates

All estimates are provided free of charge, with the exception of those quotations requiring significant outlay on our part, (for instance meetings or site visits outside Norfolk) where a nominal charge may be requested to cover our costs. Estimates can be given in writing by Fax, Email or Post. We try to ensure the estimates are as accurate as possible based on the information supplied at the time, however details often change and "the Company" reserves the right to correct any mistakes on the Estimate or Quote in writing as soon as it comes to our attention. An estimate is valid for 3 months from the date of issue. All estimates or quotes are subject to these "terms and conditions" unless otherwise agreed in writing. All estimates are subject to VAT at the standard rate.

Tastings

We offer free a tasting in our kitchen, for weddings estimated over £3,000 total. The tasting will be held in our commercial kitchen in West Bilney for the bride and groom only, tasting the dishes you have chosen from your quoted menu.

Any additional person/s wishing to be present at the tasting will be charged £50 each.

Payment Terms

1. A confirmation non-refundable deposit of 10% of the total estimated bill is required to hold the date.
2. A pre-event invoice will be issued 2-3 weeks before the event that will contain 80% of the estimated final bill. Full payment of this invoice must be cleared 7 working days prior to the event.
3. Staff - All staff must be paid cash directly on the day of the event and are responsible for the employment of the staff on the day of the event. The client absolves the company from any third party claims.
4. Force Majeure - Neither party shall be liable to the other for any delay or non-performance of its obligations under these terms & conditions arising from any cause beyond its reasonable control including, without limitation, any of the following; act of god, Government act, war, fire, flood, explosion or civil commotion.
5. The final settlement invoice including the final 10% and all other costs i.e actual staff hours, taxi fares, drinks consumption and returns, equipment breakages or any other costs incurred that differ from the estimate. Final payment should be received within 14 days of the event.

Late payment will be subject to a £60 administration charge and interest of 3% over base rate. If after 60 days full payment has not been received, civil court action will be taken, and all cost reserved against the Client.

Cancellations are to be made in writing 7 days or more prior to the job commencing for events under £2000.00, and 10 days or more for events over £2000.00, otherwise payment for the full amount estimated is due. This can be received by Fax, email, or Post, but must be backed up verbally between the Client and the Company.

If the Company is prevented from performing its obligations in respect of any booking, for any cause outside of its control, it shall be entitled to cancel any such booking without liability, but if so requested, will use reasonable endeavours to transfer the booking to another day.

Final numbers attending functions, and menu confirmation (including dietary requirements) should be notified to the Company at least 5 working days prior to the commencement of the function. If there is a drop in numbers later than 7 working days prior to the function, then no reduction in costs can be expected. If catering requirements increase, less than 3 working days prior to a function, then every effort will be made to accommodate this, however additional costs may be incurred.

All staff attending a function must be paid for a minimum of four hours work. If they are required to stay later than 11pm, the client may be responsible for paying their taxi fare home. Wherever possible, the Company shall book staff who live close together and can therefore share the taxi ride.

For longer events, over 6 hours, the Client is responsible for the food costs to feed the waiting staff, band and dj, photographer and event/ venue manager.

Client Responsibilities

The client will indemnify, defend & hold harmless the company from and against any and all demands, claims, damages to persons or property, losses and liabilities, including reasonable legal fees, arising out of or caused by the clients negligence or wilful misconduct in connection with the event.

“The Client” is responsible for providing the following :-
a) heating, power and water, unless agreed prior to the event, and a charge will be incurred.
b) waste disposal, unless agreed prior to an event, and disposal charges will be incurred.
c) first aid and fire fighting equipment.
d) a clean safe environment for our staff and your guests.
e) Any losses or breakages of hired items will be charged to the client

Property
The company shall not be held liable for loss, theft or damage to any of the client’s or the client’s guests’ property during the event unless such loss, theft or damage is a result of any wilful act or neglect of the company.

Wedding Insurance
The company have their own public liability insurance. However the client must have his/her own wedding insurance/civil partnership insurance for the day.

Allergies and Dietary Requirements

We will endeavour to provide alternative menus for any dietary requirements notified within 3 days of an event. Any costs involved for outsourcing catering to specialist companies (eg Kosher, wheat free) will be chargeable. If we are notified of any allergies, we will ensure that these ingredients are not used in the food provided, however we cannot guarantee any dishes free from trace elements due to the nature of the kitchens.

Food Safety

The Company follows strict health and safety guidelines. Chilled food can only be left out of refrigeration for a maximum of 4 hours. After this time the food will be deemed unsafe and consequently disposed of. Hot food on a buffet can only be kept out (below 75 degrees) for a maximum of 2 hours and will then be deemed unsafe and disposed of. The company cannot therefore allow food to be left at a venue to the Client’s disposal.

The correspondence between the Company and the Client shall be taken as confirmation of the Client’s agreement with and acceptance of the foregoing terms and conditions. An exchange of letters /emails constitutes a Contract.

We accept no responsibility or liability whatsoever for any direct, special or consequential loss or other damages howsoever caused or any liability arising from the provision of our Services except in the case of personal injury or death caused solely by our negligence.

The company cannot be held responsible for the safety of any food supplied directly by the client.

In the event we are found liable, our liability shall be limited to the price which has been invoiced in respect of that particular Event.


Signed (client)…………………………………… Date ………………….……….

Signed (Owsley-Brown Catering Co)…………………………………… Date ………………….……….

 

A word from some of our happy clients...

Anne & Ian Saturday 20th May 2017

Dear Caroline & Matthew - I just wanted to express my thanks for the fantastic food and service you provided for my party. So many of my guests took the time to say how much they enjoyed the food and both myself and Ian and John & Tian were hugely impressed and would have no hesitation in recommending you to others and/or hopefully using your services again at some point in the future. Apart from the great quality of the food we found you and your team all very friendly, relaxed and pleasant to deal with from booking right through to the party night itself.

Simon & Lorraine's big birthday celebration 3rd to 5th March 2017

Matthew, Caroline and their team at Owsley-Brown Catering provided my wife and me with outstanding catering and front of house services for a three day hospitality event in March 2017.

The professional and friendly service and support which we received from our initial planning meeting through to the completion of the event, far exceeded our expectations, which based upon earlier recommendations, we had already set at a high level!

From the translation of our outline thoughts into creative and imaginative themed menus, to the calm and organised preparation of copious amounts of delicious food, to the seamless and efficient service, the whole culinary experience was truly memorable.

What a fabulous team they are, and we would not hesitate to use their services again in the future. Together with our friends, we would happily recommend their services to any prospective customer(s).

Karen & Chloe’s combined 50th & 21st Birthday party Saturday 27th August 2016

VW camper Mexican Street Food

"No words can really describe how wonderful both you and Mathew made our evening, Chloe and I were totally thrilled with how the evening went and you and your team were such a big part of the whole evening.

The food was simply amazing, service amazing and what can I say about the camper van everyone just loved it. The office are still taking about the puddings."

Lucy & Olivier’s wedding Saturday 3rd September 2016

"That was a triumph! Thank you so much for the fantastic, efficient and delicious wedding catering.

Our other daughter who attends lots of weddings,said they had never eaten such good food, with such efficient and speedy service.

We were particularly impressed that all tables were served at same time and food was hot, given the large number of guests, many of whom mentioned both at the time and since, that your overseeing managerial skills were exceptional, organised and calm.

I was not really concentrating on this, but during the event, so many guests mentioned to me, your calm, organised efficiency.

Your waitresses were unfailingly polite, smiley and efficient. I was asked many times during the event for the name of the caterers.....hopefully you won't need to go to Paris!"

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